We at Cork Yoga ship to one address per order. Therefore if you need your order to be sent to multiple addresses we ask you to separate the items of your order by shipping address. Shipping fees will apply to each order.
How can I open an account with Cork Yoga?Administrador2020-04-07T17:11:05+00:00
It is very simple. You should click on ‘My Account’ at the bottom of the page and then ‘Register’. Once you have filled some details about yourself you are done! You will receive a welcome email to confirm registration.
I forgot my password. What can I do?Administrador2020-04-07T17:11:21+00:00
No, you don’t have to open an account to place an order. You can place your order, provide the details and check out as a guest. However, if you create an account it will be much easier to place orders in the future, as we will store your shipping address. We do not store your card/payment information.
I have questions about my Cork Yoga account and/or order. How can I contact you?Administrador2020-04-07T17:12:38+00:00
For all inquiries please contact us through our customer support. You can either get in touch with the team via chat, email or through our Contact Us page. Our team will reply as soon as they are available.
In what type of package will my order be shipped in?sandra2020-04-07T17:12:35+00:00
As a company with a sustainable core and environment-friendly focus, we may reuse our packages as much as possible always guaranteeing safety for you and your items. So if you receive a package with different information displayed, please check inside as everything will be in place. Depending on your order and volumes, we can either send in card box package (always as possible) or PVC if we need to in last instance.
How long will I have to wait to receive my shipment?sandra2020-04-07T17:12:54+00:00
No, we are not able to introduce a discount code on past purchases even if they have not been shipped yet and it is not possible to refund you the difference if you have completed your order or received your order.
I have a VAT number. How can I avoid being charged for VAT?Administrador2020-04-07T17:16:06+00:00
If you are set in Portugal we are legally obliged to charge you VAT. If you leave outside Portugal and have a business and a EU Tax registration number, we can facilitate and remove VAT form your order. You will have to request this via email ([email protected]) before you complete your purchase. We are unable to apply your VAT number to dispatched order so please get in touch with us before anything else.
How can I get discounts at Cork Yoga items if I don’t have any discount code?sandra2020-04-07T17:16:15+00:00
If you do not have a discount code yet or your discount code has expired, make sure you receive our newsletters and be aware of our possible seasonal offers at our page or through our social media channels. We do not accept responsibility in offering discounts regularly but we may do so.
Can I personalize a mat with my logo?Administrador2020-04-07T17:16:27+00:00
If you are a certified yoga teacher and are looking to start your own yoga studio we are pleased to help you launch your business. Indeed we do have special discounts for you. To know more please contact us directly to [email protected] or via Contact page.
Is there a charge for logo personalization?Administrador2020-04-07T17:16:43+00:00
Yes, we do offer wholesale discounts. We work to be able to give you the best quality items at best possible price . For more information on specifications and prices contact us to [email protected] and we can provide quotes valid for 30 days, once we know what you are interested in.
Does it take longer to receive personalized products?Administrador2020-04-07T17:16:59+00:00
Yes, it will take longer than normal to be dispatched as the production of these items is made under your specifications. Each order can be different so time frames can vary. Please get in touch with our team to discuss your requirement.
How can I unsubscribe the Cork Yoga newsletter?sandra2020-04-07T17:17:11+00:00
If you wish to unsubscribe our newsletters simply click on unsubscribe link on the last newsletter you received. Alternatively, you can email us and we will remove your email from the mailing list. Please be aware that you may miss personalized deals and offers if you unsubscribe.
Can I return my personalized products?Administrador2020-04-07T17:17:16+00:00
All personalized items you may purchase are custom made to your needs and branding accordingly to your specifications. Therefore we are unable to accept exchanges once the order is in production and we cannot offer you a refund later.
I have a question that is not answered here. How can I contact you about it?sandra2020-04-07T17:17:30+00:00
If you register to be an affiliate for Cork Yoga you will receive 15% commission on Cork Yoga website sales coming from your affiliate link excluding VAT and shipping fees. The 15% applies on the final price of the items the customer paid (excluding VAT and shipping fees). This means if the customer purchases with discount, the 15% commission will be calculated on the discounted price and excluding VAT and shipping fees. You cannot use your own affiliate link to make purchases for yourself. Our affiliate link has a 90 days cookie duration for a customer to make a purchase in order for you to earn a commission.
How can I apply to be an affiliate for Cork Yoga?sandra2020-04-07T17:18:06+00:00
You can return unopened and unused items in their original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. See more about it on our Return Policy page.
Why you won’t accept my return?sandra2020-04-07T17:27:29+00:00